Please read these terms and conditions carefully as they contain important information about your rights and obligations. By using the site, you agree to be bound by these Terms and Conditions, which also govern all orders made via or in connection with the site. If you do not wish to be bound by these terms and conditions, then you may not use this web site.
INTRODUCTION
This document outlines the rules, behaviors, and liabilities of the user (The Customer) who buys any designed or printer material (The Product) using www.fg-group.com (The Website), which is operated by FG GROUP CORP. (The Company). This web site is operated by FG GROUP CORP., a company registered in Puerto Rico State Department and having its place of business at Bayamon, PR. You may seek information about and order printing (the “Product”) on this web site.
PRICES
All prices and amounts given on fg-group.com are in U.S. Dollars (USD), unless otherwise noted.
The price of the Product is the price in force at the date and time of the order. The Company may change the prices of any Products and Services at any time without further notice. The company may refuse to accept and perform the order if for any reason incorrect prices will appear in the website.
ORDERING
The Customer can charge to the account, pay by credit, cheque, EFT, or debit card at the time of order. Credit Terms are 2% 10 days, 20 net days. If the order is accepted, we Website will confirm acceptance by the email address provided upon Customer’s registration. The order will then start to be process by the date set out in the Confirmation. We will contact the customer to notify date, cost, and method of shipment.
The Customers undertakes that all details provided to the Company is correct, that the credit card which is used belongs to the Customer and that there are sufficient funds or credit facilities to cover the cost of the product involved.
Orders may be refused without explanation and entirely at the discretion of the Company.
On special orders that we will notify to customer in advance full payment, including shipping fees are required for work to begin on your order.
At strict Company discretion agreement with Client may be formed, outlining the terms of credit payment. However, the decision is strictly subjective and has no liability to any Customer whatsoever.
PAYMENTS
If a customer purchases any products or services at fg-group.com, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method.
Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise agreed upon in advance.
MAREKTING PROMOTIONS AND DISCOUNTS
Please Note: All prices and specifications are subject to change without notice. No adjustments will be made after an order is placed. Special Offers are not valid for previous purchases before the promotion start date or after the promotion expiration date. Our promotions apply to printing charges only. Custom quotes, mailing postage, shipping charges and sales tax, etc. are excluded from our discounted offers. Multiple promotions and discounts cannot be combined.
SALES TAX POLICY / CHARGES
FG-Group.com charges Puerto Rico State & Municipal Sales tax based on all orders unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate at the time of order.
The Company shall be entitled to charge the amount of any value added or similar tax at the rate prevailing at the date of delivery whether or not included in the quotation. Delivery and/or Packaging charges are listed separately.
JOB CANCELLATION & PRINTING DOWNGRADE
A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press. Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.
REFUND POLICY
All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once FG-Group.com starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 10 days from the date you placed the order.
PROOFS
Proofs of all work will be submitted for customer’s approval by email provided and/or by post.
The Customer is 100% responsible for the accuracy of the proofs. The Company will not accept any liability for errors or mistakes that have been approved by the Customer.
PRODUCT RIGHTS
FG-Group.com reserves the right to show customers samples of any products we have printed and/or designed.
DELIVERY
All prints will be delivered to the delivery address supplied by the Customer during the order process. The order will be accepted upon FG GROUP CORP. notifying you by e-mail that that the order has been accepted and has agreed to supply the design and /or printed material.
Time for delivery is an estimate only and it is not a condition of this agreement.
TIME-SENSITIVE JOBS
We will not refund a job based on turnaround time. If you have a time-sensitive job, please be sure to notify customer service. Cancellation of a job based on turnaround time is permitted ONLY if the Office Manager agrees to these terms in writing as a condition when the customer places the order.
TURNAROUND TIME
Turnaround time on printing orders begins once order is received, AND your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing.
For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.
All turnaround times are based on business days and office hours: Monday through Friday 9am – 6pm, excluding all national and federal holidays.
All jobs with standard turnaround times submitted and approved before 2 pm on any given working business day will begin production (day 1 of turnaround time) that day. If the order is submitted and approved after 2 pm on any business day, the job will begin production (day 1 of turnaround time) the following business day. If the job is submitted and approved on a weekend, the job will begin production on the next business day.
The estimated production turnaround on this site is based on the typical number of hours or days that a print job requires to complete under normal circumstances, excluding Saturdays, Sundays and holidays. Fg-Group.com is closed Saturdays, Sundays and holidays, so these days are not considered when calculating printing turnaround time.
In addition, while Production Turnaround includes printing, cutting, and binding, it does not include mailing or shipping transit times. If you are having the order shipped, you should allow additional business days for delivery based on the shipping method you select.
Annual FG-Group.com non-production dates: New Year’s day on January 1, Memorial Day on the last Monday in May, Independence Day on July 4, Labor Day on the first Monday in September, Thanksgiving on the fourth Thursday & Friday in November, Christmas on December 25
LOW QUALITY ARTWORK
If we deem that submitted artwork is low-quality (i.e. low resolution) which will cause low quality prints, we may put your job ON HOLD until you re-submit and re-approve new artwork. This time is NOT INCLUDED in the turnaround time. Furthermore, the customer is 100% responsible if the artwork they submit is low quality, and in turn, the products produced are low-quality.
QUANTITY
Every endeavor will be made to deliver the correct quantity ordered but owing to the difficulty of producing exact quantities, estimates and/or orders are conditional upon a margin of ten percent (10%) being allowed for over’s or shortages.
RETURNS
If Customer has any queries or complaints, he should direct them to the Company via e-mail at sales@fg-group.com or call at 787-787-4542 to FG GROUP CORP., Bayamon, PR.
The customer may return the Product that was purchased within 10 working days of delivery for a full refund on the condition that the fault was registered within 24 hours of receipt of job. Should the job contain manufacturing errors and/or defects and/or does not match the approved proof; fg-group.com would re-run the job at no charge.
The Company maintains the right to judge what a manufacturing error and defect is.
The Customer must arrange the returning of the Product to the Company and therefore pay it costs. In order to receive replacement Customer must return no less than 95% of the received product within 10 days (on their own expense) from the time when the ordered product delivery was taken.
SHIPPING
No refund on shipping charges will be allowed on any job once it has shipped.
FG-Group.com ships jobs via UPS, USPS, FedEx, Magic Transport. Our responsibility is limited to preparing your printing order and delivering it for delivery.
Once a package is shipped, FG-Group.com is not responsible and will not be liable for late or damaged packages during the shipping process.
Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up. Arrival dates are only estimates because they can be subject to unforeseen delays in transit.
FG-Group.com is not responsible for any delays in shipping and we will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense.
If a package is not delivered due to an error made by the customer in submitting the proper shipping address, FG-Group.com will reship the package with corrected address and charge an additional non-refundable shipping/handling fee for the shipment.
QUALITY
Please allow 5% difference of any printed material comparing with printed proof because of the different nature of digital and offset printing. The monitor proofs cannot be accurate because of the different nature of digital media and printed material.
ILLEGAL MATTER
The Company shall not be required to print any matter which in its opinion is or may be of illegal nature. The Company will not be required to give any reason for such rejection.
GENERAL TERMS AND CONDITIONS
Copyright Notice
You, the User, acknowledge that all content included on the FG-Group.com & FG-Group.net website, including without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations are intellectual property and copyrighted works of FG Group Corp. and/or its subsidiaries (referred to herein as FG Group Corp.) or the copyrighted property of parties from whom FG Group Corp. has licensed such property, without the written consent of FG Group Corp. and/or its various third-party providers. It is strictly prohibited to use, copy, reproduce, republish, upload, post, or transmit any content to or from the FG-Group.com Website, in all forms, media and technologies. It is also prohibited to use any robot, spider, or other automatic device, or manual process to monitor or copy our Web pages or the content contained therein without prior written permission of the owner.
You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any trademarks, service marks, or logos (including words, names, and designs) that are not owned by you or licensed to you onto materials and merchandise to be printed with FG-Group.com & FG-Group.net printing services. You shall not use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works where the copyright owner’s exclusive rights prohibit the reproduction of any original work. FG-Group.com & FG-Group.net policy strictly prohibits the use of explicit language or pornography on printed materials and merchandise.
Indemnification
You agree to defend, indemnify, and hold harmless FG-Group.com & FG-Group.net, FG Group Corp, their employees and affiliates against any and all claims, damages, legal fees, costs and expenses arising from or related to your use of the Site or related to customer-submitted content. You also certify that you own rights to or have a license for the content or image(s) being used in your order.
Transfer of Title
Once FG-Group.com & FG-Group.net ships the order, the customer agrees that ownership and responsibility of the printed products transfer to the customer. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
For any product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such product shall be deemed to have occurred at the time we transmit the product via email or other electronic communication addressed to the customer.
Disclaimer of Warranties
FG-Group.com & FG-Group.net makes no representations or warranties of any kind, express or implied, regarding the use or the results of the use of this Website in terms of correctness, accuracy, reliability, etc. to the fullest extent permitted by applicable law. FG-Group.com & FG-Group.net also will not be liable for any interruptions in the availability or use of this Website.
Limitation of Liability
In no event shall FG Group Corp., its vendors, employees, or affiliates be liable for any injury, death, loss, claim, accident, delay, or any other direct, indirect, consequential, or incidental damages resulting from loss of use, data or profits, arising out of or related to this Website, or the information contained within it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if we have been advised of the possibility of such damages. In no event shall FG-Group.com & FG-Group.net or FG Group Corp. be liable for any damages or consequences arising from or related to your inappropriate or unauthorized use of the Site or its content.
Attorney’s Fees
If a suit, action, arbitration, or other proceeding of any nature whatsoever is instituted in connection with any controversy arising out of this Agreement or to interpret or enforce any rights under this Agreement, the prevailing party shall have the right to collect from the other party its reasonable costs and necessary disbursements and attorneys’ fees incurred in enforcing this Agreement.
Email Notifications
By creating an account or purchasing an order through FG-Group.com & FG-Group.net, you agree to receive emails related to the status of your account or purchase order, including job status changes, job shipment, or job-related warnings such as delays or art issues. You cannot unsubscribe to these emails because they are necessary to facilitate communication between FG-Group.com & FG-Group.net and its customers.
You agree to promptly update your membership or registration information (if applicable) in order to keep it current, complete and accurate. FG-Group.com & FG-Group.net is not responsible for email notifications that are redirected or not received in the inbox due to an incorrect email provided by the customer, or customer’s email filter settings that do not allow acceptance of our emails, or any other technical difficulties beyond our control.
E-mail notifications are provided as a courtesy to the customer, however, it remains the customer’s responsibility to check their “My Account” page or contact a Customer Service Representative for the status on their order.
Periodic newsletters, product specials, promotions, sales, coupons and time-sensitive offers are only sent to those who sign up to receive our newsletter and provide their email addresses. You have the option to unsubscribe from these services at any time.
Use Restriction
You may only use this Site to make legitimate requests to purchase the products or services offered and shall not use this Site to make any speculative, false, or fraudulent requests. You may not use robots or other automated means to access this Site, unless specifically permitted by FG-Group.com & FG-Group.net . You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site.
It is a violation of law to place a request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your web browser sends a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.
FG-Group.com & FG-Group.net allows the user to electronically copy and/or print hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or content on this Site, including reproduction for a purpose other than that noted above without prior written consent of FG-Group.com & FG-Group.net is prohibited.
User Feedback
All comments, feedback, suggestions, and ideas submitted, copied, or sent to our email address become and remain the exclusive property of FG-Group.com & FG-Group.net . You relinquish all rights to such comments, feedback, suggestions, and ideas. These may be used and quoted by FG-Group.com & FG-Group.net in any medium for any purpose anywhere without obtaining your consent. FG-Group.com & FG-Group.net is not obligated to pay the person who commented any compensation for any of the comments submitted if we choose to publish the comments and the first name and first initial of the last name of the person who commented. You agree you will be solely responsible for the content of any comments you make.
Security
The Company will use all reasonable endeavors to prevent any breaches of security including credit/debit card details provided by the Customer.
The Customer is solely responsible for the security and use of any user names and passwords needed to access the service or any part of it. Any use of Customer’s account with the password will be deemed to be made by the Customer and he/she will be responsible for all such use including all images uploaded, orders made and paid for them.
Links
The site: www.fg-group.com & FG-Group.net may contain links to other sites. Please be aware that the Company is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Force Majeure
Every Effort will be made to carry out the contract, but its due performance is subject to cancellation by the Company as it may find necessary as a result of any act of God, War, Strike, Hurricane, Lockout or other Labor disputes, Fire, Flood, Drought, Legislation or other causes beyond the Company’s control.
Law
These Conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of the Commonwealth of Puerto Rico and interpreted according to said laws.